Delivery Information

COVID-19 information

Unfortunately due to covid-19 delivery can take longer than usual however for orders placed by 3pm all items will be dispatched the next working after order.

Delivery is via Royal mail or courier dependant on the size of the item you have purchased.

Delivery of smaller items is free.

Furniture is free to collect with delivery prices based on weight and applied at checkout.

Receiving your Order

On arrival at your premises, before you unpack please check that there has been no obvious damage to the goods or packing by the courier or delivery company.

If any damage is found, please follow these procedures:

  • If the goods are clearly damaged: please refuse delivery and mark the delivery note or hand-held computer, as badly damaged and returned. Then call our customer service to inform us.
  • If only the outer packing has some damage: please accept the goods and mark the delivery note 'packaging damaged'
    You should unpack the products and check faults, defects or missing parts within 48 hours of delivery(excluding Sunday).

If there are any faults, defects or missing parts please contact our Customer Service Helpline or email us with details of your order and missing parts at shop@cornishwoodencraftlooe.com